Refund policy

Effective date: October 11, 2026

Every WhenamInot piece is printed just for you, after you order it. No warehouse full of shirts, no dusty shelf. That's great for the planet and for the design options, but it also means we can't take things back the way a big-box store can. Here's exactly how it works.

We'll make it right: misprinted, defective, damaged, or wrong items
If your order shows up misprinted, defective, damaged in transit, or it's not what you ordered, we'll send a free replacement. If a replacement isn't possible, we'll refund you.

To start a claim:

  1. Email us at whenaminot@gmail.com within 30 days of delivery.
  2. Include your order number and clear photos of the problem (and of the size label or print area, if relevant).
  3. We'll review your claim and reply within 2 business days.

We usually don't need the item back. If we do, we'll email you a prepaid return label, and the item goes to:

WhenamInot
1525 N Granite Reef Rd, Suite 15
Scottsdale, AZ 85257

Please don't mail anything back until we've approved your claim and sent you a label. Packages we didn't ask for can't be processed.

Personalized items
Personalized items (anything with your own name, text, or photo added) are made only for you, so they are non-returnable and non-exchangeable. Before you order, please check your spelling, text, photo, and the live preview carefully. You're responsible for what you enter and approve, and we print it exactly as submitted. We cover a personalized item only if it arrives damaged or misprinted (printed differently from the text, photo, and preview you approved) and you email us a photo of the problem within 30 days of delivery. We'll then send a free replacement or, if that isn't possible, a refund. Typos, low-quality photos you uploaded, or a design you changed your mind about aren't covered. If something in your order looks off when we review it before printing, we may contact you before it goes into production.

What we can't refund or replace
Because each item is made to order, we can't accept returns, refunds, or exchanges for:

  • Change of mind
  • Ordering the wrong size, color, or style (please check the size chart on each product page before ordering)
  • Personalized items, except when they arrive damaged or misprinted (see "Personalized items" above), including typos or errors in text, photos, or previews you submitted
  • Small color differences between your screen and the printed item, or the normal small variations in placement and texture that come with printing on demand
  • Items that were worn, washed, altered, or damaged after delivery (follow the care instructions on the label)
  • Claims sent more than 30 days after delivery, or without photos

Lost or undelivered packages are handled under our Shipping Policy.

Cancellations and changes
Your order goes into production quickly. We can cancel or change an order (size, color, or address) only if you email us within 12 hours of ordering, or before production starts, whichever comes first. Once it's in production, we can't cancel it. If we can't ship your order within the time in our Shipping Policy, you can cancel for a full refund (see "Delays" in the Shipping Policy).

Exchanges
We don't do size or style exchanges. If you'd like something different, just place a new order.

Refunds
Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card issuer may take a few extra days to post it. If you haven't seen it after 15 business days, email us.

Before you file a chargeback
If something's wrong, please email us first. We're real people, we answer, and we can usually fix things faster than a bank dispute can. This doesn't limit any right you have to dispute a charge with your card issuer.

Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions? Email whenaminot@gmail.com. We're real humans and we're nice, promise.